{"id":7630,"date":"2014-05-02T22:19:23","date_gmt":"2014-05-02T20:19:23","guid":{"rendered":"https:\/\/responsive.jozikids.co.za\/zaparents\/?p=7630"},"modified":"2022-06-09T20:27:17","modified_gmt":"2022-06-09T18:27:17","slug":"consumer-reviews-help-us-help-you","status":"publish","type":"post","link":"https:\/\/www.jozikids.co.za\/blog\/parenting\/consumer-reviews-help-us-help-you\/","title":{"rendered":"Consumer reviews help us help you"},"content":{"rendered":"

We\u2019ve all experienced it at one time or another.\u00a0\u00a0 Some of us become fire-breathing-dragons in the face of it.\u00a0 Others have the ability to take a deep breath and calmly deal with the situation.\u00a0\u00a0 Some people throw tantrums like toddlers throw their toys out the cot.\u00a0 All I know is that if there\u2019s one thing that can really tick me (and many other warm-blooded people) off, it\u2019s bad customer service!<\/p>\n

The problem though is that there never seems to be any avenues which are available to us that can actually sort the matter out.\u00a0 It\u2019s like pulling teeth sometimes trying to get a sales assistant to understand what your issue is.\u00a0 His manager usually seems none the better.\u00a0 And let\u2019s not get into the Consumer Protection Act.\u00a0 It\u2019s like any other governmental establishment \u2013 a mission to get through the red tape and then a procedure that would leave any sane person, well, insane!<\/p>\n

We offer a review function for each and every company that lists with us.<\/p>\n

At the bottom of every advert which users may click on and post their reviews, good or bad.\u00a0 We receive reviews daily which we first check and publish if it is positive.\u00a0 Should it be negative, we offer the company\/advertiser 10 days within which to rectify the complaint (if that is the case). Should there be no resolution, we publish a dialogue between the user and the company.<\/p>\n

Now this may sound strange because it would seem like we\u2019re bad-mouthing our own listers but as a reputable website we only wish to advertise companies that offer good quality products and services. We are extremely pedantic about how our website looks, feels and what it offers to our valuable users.\u00a0 God forbid we advertise for a baker whose cakes make everyone sick or a jungle gym guy whose equipment falls apart over night!<\/p>\n

What advertisers often don\u2019t understand is that responding well to criticism can turn out to be great positive publicity. Customers respect companies who listen, take responsibility for mistakes ( we\u2019re all human after all) and\u00a0 are flexible.<\/p>\n

Some companies prefer to cancel their advert than take up the challenge. So be it.\u00a0 We\u2019re better off without someone who can\u2019t accept responsibility for a bad service.<\/p>\n

So while we may not be able to fix everything in this country or the world that makes you want to scream blue murder (we\u2019re still getting to that), we\u2019re trying in our way to ensure that anything you find on our site brings you and your little ones great pleasure and happiness in all ways.<\/p>\n

This article was originally written for Jozikids by Fatima Kazee in 2014.<\/em><\/p>\n

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