Submitted on Tuesday, 8th October 2013 at 09:24:36 AM
On behalf of Sombrero Entertainment we would like to apologise for your bad experience. The magicianís car did break down and his battery was flat so we could not communicate with him. We offered an immediate refund when we realized we would not be able to help you before the end of your party. We are extremely sorry for the childrenís disappointment.
Please feel free to contact me should you have any other questions.
Submitted on Monday, 7th October 2013 at 10:58:31 AM
We have booked a magician through your site for our twins 6th birthday party for 28.09.2013 in Randburg.The booking was scheduled and confirmed for 13:30.At 14:00 we were informed by Cathy a face painter who we also booked through this company that the magician got lost and will arrive shortly. At 14:30 I phoned Dora Jacobs from Sombrero who informed me that his car was broken. He was still in Kempton Park. Apparently he tried to contact us but his cell phones battery was flat...What a shocking experience and disappointment to have 20 kids expecting the entertainment and not even a phone call from this company to inform us they have a problem. I would not recommend your site or Sombrero to any parents and would rather warn them to be careful before using this site. Although we were refunded we cant fix the kids disappointment !!
Submitted on Friday, 26th October 2012 at 02:40:11 PM
I've booked Sombrero Entertainment on several occasions and they always deliver above and beyond. Professional, high standards and extremely talented! I look forward to having them again!