Submitted on Wednesday, 1st April 2015 at 11:54:27 AM
We went on the Magalies Express on 21 Mar 2015. Due to (apparently)a sequence of Transnet issues, the train was delayed for 1hr 25 min on departure and a further 1hr 15 min on return. Waiting in the depths of Park Station with the smell of urine burning our nostrils for all that time, plus 3 kids under the age of 5 years - not fun. Driving home through town at 8pm (instead of the scheduled 5:30) with small kids in the car - not fun. Plus a whole bunch of other issues. But what really upset me was the snotty and sarcastic reply that I received from Reefsteamers. I would recommend this experience for the avid, passionates; but not for those with young kids.
Submitted on Monday, 10th March 2014 at 09:58:09 AM
We did send a letter explaining the position to all our passengers.
We will be making a refund to all those who have requested it during the next week – this is an ex gratia payment as we are not legally liable in terms of the Consumer Protection Act, which exempts a service provider who is prevented from providing the service by matters outside the provider’s control. In this case we were prevented by an illegal action on the part of Transnet.
We have offered the alternative of transferring the payment to a later booking – we are running again from February 25.
Many of the passengers have agreed to accept the alternative, which, we hope, reflects their understanding of a situation which has been painful for all of us. The passengers will get their money back.
The matter is being taken up with Transnet by the Heritage Railway Association of Southern Africa (HRASA), which is the controlling body in these matters.
You will appreciate that we are a non-profit company, raising funds to carry out our heritage obligations, not a commercial body making profit for its members.
Submitted on Thursday, 30th January 2014 at 09:53:31 AM
I booked and paid for a trip for 3 kids and 2 adults on the 21/12/2013. My kids were so excited! Unfortunately, a day before the trip, I received an email informing us about the cancellation, stating that they encountered problems with Transnet. Its only fair that i get my refund as the service i paid for never happened. I have not heard a thing from anyone at this company besides another letter from Aletta to inform people of another cancellation for the 25/01/2013. I have been expecting a refund of the R1260 that I paid but to no avail. Why are they allowing people to book and pay for trips when they know that they have issues with Transnet? All I want is my refund!!